Mobile experience for GRC Risk Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Mobile experience for GRC Risk Management

    The GRC Mobile application enables risk managers to efficiently manage their tasks and responsibilities using Android or iOS devices. Users with the ServiceNow AI Platform® risk manager role can handle approvals, assignments, and follow-up actions directly from their mobile device, ensuring they stay informed about risk and compliance statuses for critical assets and services.

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    Key Features

    • Task Management: Approve or reject pending Risk Acceptance tasks and assign unassigned tasks to team members through applets like Risk Acceptance Tasks, Indicator Tasks, and Remediation Tasks.
    • Notifications: Receive real-time alerts and updates regarding risk management activities.
    • Folder Organization: Access folders that categorize applets, such as Pending Approvals, Team's Unassigned Work, and Team's Overdue Work for streamlined navigation.
    • Record Navigation: View detailed records related to Risk Statements, Remediation Tasks, and more.
    • Filtering: Apply filters to limit displayed records, similar to using a condition builder on the ServiceNow AI Platform.

    Key Outcomes

    By utilizing the GRC Mobile application, risk managers can effectively manage their workflow on-the-go, ensuring timely responses to tasks, better team coordination, and improved oversight of risk management activities. This mobile access enhances productivity and keeps critical risk information readily available, contributing to more informed decision-making.

    As a risk manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Overview of using mobile device to manage risks

    As a user with the ServiceNow AI Platform® risk manager (sn_risk.manager) role, manage your tasks, assignments, requests, approvals, and other follow-up actions all from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for all your critical assets, vendors, and impacted essential business services.

    With the GRC Mobile application, you can perform the following Risk Management activities without being tied to the desktop:

    • Approve or reject pending tasks that are assigned to you with the Risk Acceptance Tasks applet.
    • Assign unassigned tasks to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Assessments and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. Landing page for the Risk Mobile app
    Landing page for the Risk Mobile app.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Set up checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.
    Figure 2. Icons on the bottom of the device screen
    Icons on the bottom of the device screen.
    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Risk Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under the Pending Approvals, Team's Unassigned Work, and Team's Overdue Work sections are the available applets for the Risk Mobile app.