Add users to Proactive Service Experience Workflows assignment groups

Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.

始める前に

Role required: admin

手順

1. Navigate to All > User Administration > Groups.
2. Select the group name.
   The four assignment groups are as follows:

   • Network Coordinators
   • L1 Network Engineering
   • L2 Network Engineering
   • L3 Network Engineering
3. In the Group Members related list, select Edit.
4. Select one or more names in the Collection list.
5. Select Add.
6. Select Save.