Configuring Proactive Service Experience Workflows

You can configure Proactive Service Experience Workflows so that you can add users to assignment groups. You can also create custom instructions for engineers to guide them in resolving network-initiated issues through automatically provided workflows.

• Install Proactive Service Experience Workflows
  If you’re a user with the system administrator role, you can install the Proactive Service Experience Workflows application.
• Add users to Proactive Service Experience Workflows assignment groups
  Add users to Proactive Service Experience Workflows assignment groups so that they have the necessary role and can be assigned to resolve network-initiated issues at the appropriate escalation level.