Supporting information for Now Assist for Operational Technology Manager (OTM)

Get a quick overview of the important information that is related to Now Assist for Operational Technology Manager (OTM).

Supported language models for all Now Assist for OTM skills and AI agents

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

Supported user interfaces

Now Assist for OTM includes the features that are listed in the following table.

Table 1. Now Assist for OTM supported interfaces

Interface

Feature

Industrial Workspace

Operational Technology (OT) Configuration Management Database (CMDB) search feature to search for OT device records using the Now Assist panel. The OT CMDB search feature leverages the following agentic workflow and skill: Now Assist for CMDB's Search CMDB agentic workflow. For more information, see Use Now Assist to search the CMDB for CIs. Note: You must have the cmdb_ot_viewer role at minimum to use the CMDB search agentic workflow. ServiceNow AI Platform's Analytics Query Generator skill. For more information, see the Query Generation store listing and . Agentic workflow for uploading, importing, and validating your OT device data with the Service Graph Connector for Microsoft Excel.