Default settings of the Operational Technology Unified Map experience

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Default settings of the Operational Technology Unified Map experience

    The Operational Technology (OT) Unified Map experience in ServiceNow allows administrators with the admin role to modify default configuration settings that impact all users. These settings are managed through the Industrial Workspace Config Identifier, a key element within the configuration identifiers framework that governs workspace behaviors and UX application configurations.

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    Key Configuration Areas

    • Industrial Workspace Config Identifier: Accessed via the list sncmdbwsconfigidentifier.list, this record holds the default settings for the OT Unified Map experience. Changes here apply globally and cannot be customized by individual users.
    • Workspace Config Properties: Includes properties such as unifiedmap.mapsearch.maxnodes and filter-related settings that control map search capabilities and filtering behaviors.
    • Node Map Profiles: Enable setting default map filters and orientation per class, e.g., for the Mapped Application Service class. These profiles control which layers appear on the Unified Map when no filter preset is active, primarily affecting initial map loads or default views. Configuration is limited to the Layer category in the filter panel.
    • Node Map References: Allow mapping of connections between Configuration Items (CIs) from two classes that are not related by default relationships, enhancing visualization of otherwise unconnected nodes.
    • Node Map Related Items: Through the Related Items module, you can configure categories of related items such as active incidents and problems to appear contextually in the side panel for CIs, improving situational awareness.
    • Operational Life Cycle Modes: Administrators can specify which operational states of CIs qualify them for inclusion in the Unified Maps, ensuring relevant assets are displayed based on their lifecycle status.
    • Table Attributes: Each CI class has extended properties that show in the Unified Map Attributes panel. Many common classes come preconfigured, but admins can modify these defaults and add new extended properties globally to tailor the information displayed.

    Practical Benefits for ServiceNow Customers

    • Centralized management of OT Unified Map settings ensures consistent map behavior and appearance across the organization.
    • Ability to tailor map filters, references, and related item displays enhances operational visibility and incident/problem management.
    • Control over CI inclusion based on lifecycle state helps focus on relevant assets and improves map accuracy.
    • Extended attribute configurations provide richer context for CIs directly within the map interface, aiding decision-making.

    You can modify the default settings available for the Operational Technology (OT) Unified Map experience.

    With the admin role, you can modify the default settings of the Industrial Workspace Config Identifier available with the OT Unified Map experience. A configuration identifier, or config identifier, is a configuration element within the configuration identifiers framework. A config identifier contains settings and table-driven configurations used in a UX application such as a workspace.

    If a property isn't set or if there are no entries in the table-driven configuration, look-up uses the values in the default configuration identifier instead. For more information about the configuration identifiers framework, see Configuration identifiers framework.

    To access the Industrial Workspace Config Identifier record, navigate to All, and in the filter bar, enter sn_cmdb_ws_config_identifier.list. Then select Industrial Workspace Config Identifier.

    The following sections describe the default settings available to modify in the Industrial Workspace Config Identifier.
    Note:
    The settings described affect all users. Individual users can’t configure the settings.
    Workspace Config Properties
    By default, the following configuration properties are listed in the sn_cmdb_ws_config_property.list and are assigned to the default configuration identifier.
    • unifiedmap.map_search.max_nodes
    • unifiedmap.map_search_filter.default_levels
    • unifiedmap.map_search_filter.max_levels
    • unifiedmap.map_search_filter.endpoint_deduplication_fields
    Node Map Profiles

    You can configure profiles that set default map filters and default map orientation for a class. For example, to show the service-mapping data for the Mapped Application Service class.

    These class profiles help in identifying which layers are shown on the Unified Map for a given configuration item (CI) node. Class profiles are applied when no filter preset is used with the current map. This application typically occurs when you initially load a map without a filter preset, or when you set the filter preset to the default view.

    With class profiles, you can only configure the Layer category in the filter panel.

    Node Map References

    Map references enable connections on the map between CIs from two classes that aren't connected by a relationship.

    Node Map Related Items

    You can use the Related Items module in the Unified Map to set the related items categories that appear for CIs, such as active incidents and active problems. When you select the Related Items module, related items are grouped by categories in the contextual side panel.

    Operational life cycle modes

    You can specify the operational states that CIs must have for them to be included in the Unified Maps.

    Table Attributes

    Each class has a unique set of extended properties that appear in the Unified Map Attributes panel for a CI. Many common classes are preconfigured with these properties. You can modify the default settings and globally configure extended properties for additional classes.