Operational Technology Progress Scorecard
Summarize
Summary of Operational Technology Progress Scorecard
The Operational Technology (OT) Progress Scorecard is a centralized tool within the Industrial Workspace that enables ServiceNow customers to compare and monitor OT device and vulnerability data across multiple sites. It helps track site progress, identify sites requiring attention, and provides visibility into OT data from various applications including Operational Technology Manager, Vulnerability Response, Incident Management, and Change Management.
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The Scorecard is configurable through the Industrial Workspace Admin Guided Setup, allowing you to tailor it to your organizational needs.
Key Features
- Overall Score (%): Reflects site progress based on weighted indicators, with customizable weightage to prioritize key metrics.
- % of Expected OT Devices in CMDB: Shows the percentage of anticipated OT devices recorded in the Configuration Management Database (CMDB), highlighting data gaps if any expected devices are missing.
- Classified OT Devices (%): Indicates the portion of OT devices that have been categorized, excluding certain generic device classes.
- Assigned OT Devices (%): Measures the percentage of OT devices with assigned ownership or management fields populated, such as assigned to, owned by, managed by, supported by, and approval groups.
- OT Device Data Completeness (%): Evaluates how complete the OT device records are based on required and recommended fields configured in the CMDB Health Dashboard.
- Mapped OT Devices (%): Tracks the percentage of OT devices linked to equipment model entities, essential for accurate asset management.
- Backed up OT Devices (%): Shows the percentage of OT devices with backup records, indicating data protection status.
- Assigned OT Vulnerable Items (%): Reflects the percentage of unresolved OT vulnerabilities, aiding in risk management.
- Approved OT Change Requests (%): Displays the proportion of OT change requests that have been submitted and approved, supporting change governance.
- OT Incidents with OT Context (%): The percentage of incidents linked to OT devices or equipment models, improving incident traceability and resolution.
Practical Use
ServiceNow customers can access the OT Progress Scorecard via Industrial Workspace to obtain a consolidated view of OT asset and vulnerability status across sites. This enables prioritized remediation, improved data accuracy, and better operational oversight. The Scorecard’s indicators help ensure that OT devices are properly recorded, classified, managed, and protected, supporting compliance and risk mitigation efforts.
When values show -1 or 0, this indicates missing data or incomplete processing jobs, guiding customers to check configurations such as expected OT devices setup or CMDB Health jobs to maintain data integrity.
The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.
OT Progress Scorecard overview
The OT Progress Scorecard is a centralized location in the Industrial Workspace that lets you compare your site data. Site data includes both OT device data and vulnerability data. With the OT Progress Scorecard, you can track site progress and determine the sites that need attention.
- Operational Technology Manager
- Operational Technology Vulnerability Response
- Operational Technology Incident Management
- Operational Technology Change Management
Scorecard contents
To access the OT Progress Scorecard, navigate to and select the OT Progress Scorecard (
) icon.
The following table describes columns in the OT Progress Scorecard.
| Column | Description |
|---|---|
| Overall Score (%) | The progress of your site determined by the indicators on the scorecard. You can edit the weightage to control how much an indicator contributes to the overall score. For more information, see Set the system properties for the Operational Technology Progress Scorecard. |
| % of Expected OT Devices in CMDB | The percentage of your OT devices that you expect to have in the Configuration Management Database (CMDB). Note: If you see a value of -1, then one or more of the values in the % of Expected OT Devices in CMDB indicator is missing the Expected OT Device
attribute in the OTPSC Attributes table. For information about how to configure expected OT devices see Configure the expected OT devices for a site. |
| Classified OT Devices (%) | The percentage of classed OT devices. Classified OT Devices (%) doesn’t include OT devices classed as cmdb_ci_ot. |
| Assigned OT Devices (%) | The percentage of OT devices with values in the following fields:
|
| OT Device Data Completeness (%) | The percentage of OT devices that meet your data goals. This metric depends on the CMDB Health Dashboard - Completeness Score Calculation job and you must set the required & recommended fields on the CI Class Manager. For more information, see Set up and configure CMDB Health. Completeness is a KPI determined by the following metrics:
Note: If you see a value of -1, then the CMDB Health Dashboard - Completeness Score Calculation job hasn't been run yet. Or the job has been run with an incomplete status. |
| Mapped OT Devices (%) | The percentage of OT devices mapped to an equipment model entity. Note: If you see a value of 0, then no OT devices have been found. |
| Backed up OT Devices (%) | The percentage of OT devices with backup records created. Note: If you see a value of 0, then no OT devices have been found. |
| Assigned OT Vulnerable Items (%) | The percentage of OT vulnerable items that aren't closed and addressed. Note: If you see a value of 0, then no OT devices have been found. |
| Approved OT Change Requests (%) | The percentage of OT change requests that are submitted and approved. Note: If you see a value of 0, then no OT devices have been found. |
| OT Incidents with OT Context (%) | The percentage of OT incidents that have OT device or equipment model data. Note: If you see a value of 0, then no OT devices have been found. |