Managing medical device cases in Workspace

You can use Workspace to manage medical device cases.

Important:

Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

As a clinical engineer, manage the following types of medical device cases from Workspace:

Medical device in-service case

When a request for medical device in-service is submitted from a service portal, a medical device in-service case is created. As a clinical engineer, you can use Workspace to view medical device in-service cases and complete the in-service request for a medical device.

Medical device AEM case

When a request for reviewing an alternative equipment maintenance (AEM) request for a medical device model is submitted from a service portal, a medical device AEM case is created. As a clinical engineer, you can use Workspace to view medical device AEM cases and complete the AEM review request for a medical device model.

Medical device issue case

When a medical device issue is reported from a service portal, a medical device issue case is created. As a clinical engineer, you can use Workspace to view medical device issue cases and perform corrective maintenance of medical devices to resolve medical device issues.

Medical device out-of-service case

When a request for setting a medical device to out-of-service is submitted from a service portal, a medical device out-of-service case is created. As a clinical engineer, you can use Workspace to view medical device out-of-service cases and complete the out-of-service request for a medical device.