Mobile authentication

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Users are required to log in to an instance on their mobile device. Depending on how you configure authentication for mobile devices, users may be required to enter additional information.

    For more information on configuring authentication for mobile devices, see Set up OAuth.

    Important:
    ServiceNow mobile apps support platform authentication using OAuth 2.0. Authentication mechanisms include multi provider SSO, MFA, LDAP, Local DB, and Digest. For more information, see Mobile security and Identity and access management.

    Follow the instructions for using a third-party OAuth provider.