Tested devices and supported versions for ServiceNow mobile apps

Use the following information to verify that your mobile devices and operating systems are ready to use ServiceNow mobile apps.

Operating system version support

ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further re-evaluate support based on OS capabilities and the product development roadmap.

Supported operating system and instance versions

Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.

Table 1. Supported operating system versions by app version

ServiceNow mobile app version	Minimum iOS version	Minimum Android version	Maximum Instance version	Minimum Instance version
12.x - 12.4	iOS 13	7.0 Nougat	Rome	Madrid
12.5 +	iOS 13	8.0 Oreo	Rome	Madrid
13.0	iOS 13	8.0 Oreo	San Diego	Madrid
13.1 - 13.x	iOS 14	8.0 Oreo	San Diego	Madrid
14.x	iOS 14	8.0 Oreo	Tokyo	Madrid
15.0 - 15.2	iOS 14	8.0 Oreo	Utah	Madrid
15.3 - 15.5	iOS 14	9.0 Pie	Utah	Madrid
15.6	iOS 15	9.0 Pie	Utah	Madrid
16.x	iOS 15	9.0 Pie	Vancouver	Madrid
17.x	iOS 16	10.0 Quince Tart	Washington DC	Rome
18.0 - 18.3	iOS 16	10.0 Quince Tart	Xanadu	Rome
18.4 +	iOS 17	10.0 Quince Tart	Xanadu	Rome
19.x	iOS 17	11.0 Red Velvet Cake	Yokohama	Utah
20.0 - 20.3	iOS 18	11.0 Red Velvet Cake	Zurich	Utah
20.4 +	iOS 18	12.0 Snow Cone	Zurich	Utah
21.x	iOS 18	12.0 Snow Cone	Australia	Utah
22.x	iOS 18	12.0 Snow Cone	Brazil	Utah

Note:

The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.

Beginning with ServiceNow® mobile app version 20.4.0, the ServiceNow platform no longer supports the Intel® x86 and Intel® x86_64 architectures for Android devices.

Mobile tested devices

ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.

Operating system	Tested devices
Apple ® iPhone ®	iPhone Air iPhone 11 iPhone 11 Pro iPhone 11 Pro Max iPhone 12 iPhone 12 Pro iPhone 12 Pro Max iPhone 13 Pro iPhone 13 Pro Max iPhone SE iPhone 14 iPhone 14 Pro iPhone 14 Pro Max iPhone 14 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 16 Pro iPhone 16 Pro Max iPhone 17 iPhone 17e iPhone 17 Pro iPhone 17 Pro Max
Apple ® iPad ®	iPad iPad mini (5th gen) iPad Pro (2nd gen) iPad Pro (4nd gen) iPad Mini 5 iPad Air 10.5 (3rd Generation) iPad 7.9" (5th Generation) iPad 9.7" iPad 10.2" iPad Pro 11" (2nd Generation) iPad Pro 12.9" (4th Generation) iPad (11th gen, A16) iPad Air (M4, 8th gen) iPad Pro 13" (M4) iPad Pro 11" (M5) iPad Pro 13" (M5)
Android ™	OnePlus 8 Pro Samsung S10 and S10+ Samsung S20 and S20+ Samsung S20 Ultra 5G Samsung Galaxy S21 / S21+ / S21 Ultra Samsung Galaxy S22 / S22+ / S22 Ultra Samsung Galaxy S23 / S23+ / S23 Ultra Samsung Galaxy S24 / S24+ / S24 Ultra Samsung Galaxy S25 / S25+ / S25 Ultra Samsung Galaxy S26 / S26+ / S26 Ultra Samsung Galaxy Z Flip Google Pixel 4 Google Pixel 4 XL Google Pixel 5 Google Pixel 6 Google Pixel 6 Pro Google Pixel 7 Google Pixel 7 Pro Pixel 8 Pixel 8 Pro Pixel 8a Pixel 9 Pixel 9a Pixel 9 Pro Pixel 9 Pro XL Pixel 10 Pixel 10a Pixel 10 Pro Pixel 10 Pro XL Zebra TC51 Important: Android tablet is not officially tested. The minimum recommended RAM for Android devices is 8GB.
Apple Vision Pro™	A beta version of the ServiceNow Mobile Agent (version 17.5) is available on the Apple Vision Pro App Store. For more information, contact your ServiceNow representative.