Configuring Otto for Mobile

Install and configure skills for ServiceNow Otto in Mobile.

• Configure mobile resolution notes generation
  Generate the resolution notes that summarize work orders for mobile.
• Enable Now Assist Agent skills for Virtual Agent on Mobile
  Enable Now Assist Agent skills in Virtual Agent on Mobile to leverage the power of generative AI.
• Configuring a prominent action button
  Configure a prominent action button for quick access to Now Assist.
• Configure a Lens launcher button
  Add a ServiceNow AI Lens button to input form screens to enable users to quickly extract data from attachments and complete forms faster.
• Configure Mobile AI Voice Agent
  Follow these steps to enable the Mobile AI Voice Agent feature for your mobile app users.
• Configure ServiceNow Otto button in search
  Add a conversational chat button to standard catalog search results in mobile. The chat button redirects users to a new Virtual Agent conversation for eligible catalog items.