Using ServiceNow Otto for Mobile Release version: Zurich Updated July 22, 2026 1 minute to readUse ServiceNow Otto® for Mobile to enhance the mobile user experience. Generate work order resolution notes on mobileGenerate resolution notes in your Mobile app that summarize your work order task record.Using standard chat on mobileStandard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.Using enhanced chat on mobileEnhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.Using Now Assist web search on mobileWeb search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.Generate a record summary on mobileGenerate a summary of a record in your Now mobile app using Now Assist.Using the prominent action buttonUse the prominent action button to quickly access your Now Assist agent chat no matter where you are in the app. Using Voice Input for mobileThe Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.Using People Genius results on mobileSearch for people in your organization and view their profiles by entering their name into your search bar.Using Mobile AI Voice AgentUse Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.
Using ServiceNow Otto for Mobile Release version: Zurich Updated July 22, 2026 1 minute to readUse ServiceNow Otto® for Mobile to enhance the mobile user experience. Generate work order resolution notes on mobileGenerate resolution notes in your Mobile app that summarize your work order task record.Using standard chat on mobileStandard chat on mobile delivers an intuitive, text-based support experience within a static chat window, enhanced by AI-powered responses and integrated knowledge resources. You can interact with a Virtual Agent to resolve issues, access knowledge articles, and request catalog items all in one place.Using enhanced chat on mobileEnhanced Chat on mobile offers a dynamic conversational support experience that integrates powerful AI-driven search and chat capabilities. You can seamlessly switch between multiple conversations, receive synthesized responses with inline citations, and access both knowledge articles and catalog items.Using Now Assist web search on mobileWeb search mode for Now Assist lets you perform an internet search from within Now Assist, showing external results from outside your organization.Generate a record summary on mobileGenerate a summary of a record in your Now mobile app using Now Assist.Using the prominent action buttonUse the prominent action button to quickly access your Now Assist agent chat no matter where you are in the app. Using Voice Input for mobileThe Voice Input feature allows users to easily transcribe spoken words into written text. Voice-to-text can be accessed directly from the search bar or Otto chat.Using People Genius results on mobileSearch for people in your organization and view their profiles by entering their name into your search bar.Using Mobile AI Voice AgentUse Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.