Otto AI Search on Mobile

  • Release version: Zurich
  • Updated July 22, 2026
  • 1 minute to read

    • Use ServiceNow Otto® Search on Mobile to provide actionable AI-generated or AI-selected answers to user searches. You can see citations for the sources that were used by Otto and navigate to them from the generated answer.

    Otto in AI Search can be configured to generate answers from sources such as Catalogs, Microsoft SharePoint, and Knowledge articles.

    Figure 1. Otto in AI Search on Mobile
    Now Assist generating an answer to the search query: "get a new phone"

    To give feedback on the answers provided by Otto, you can select either the thumbs up or thumbs down icons in the generated response to mark the information as helpful or unhelpful respectively.

    Note:
    To activate ServiceNow Otto for AI Search, the search card templates must be added by the administrator for your ServiceNow product. For example, Employee Service Management or Field Service Management.

    For more information on ServiceNow Otto for AI Search in AI Search on mobile, including installation, see ServiceNow Otto for AI Search for more information. For information on guided setup to configure AI Search on your instance, see Configuring AI Search for Next Experience