Report an EMR issue with Care Team Operations for IT

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Report any issue with your EMR system using the Report an EMR issue catalog item from the Care Team Operations portal.

    Avant de commencer

    Role required: sn_hco.care_team_member

    Procédure

    1. In the Care Team Portal, navigate to Create a request > Request IT service > Report an EMR issue.
    2. Fill in the following fields.
      Field Description
      Unit The unit in which the EMR having an issue is located.
      Short description

      A short summary of your issue.
      Describe your request in detail

      Add a detailed description of the issue occurring with the EMR.

      Provide as much relevant information as possible.
      Urgency The urgency of this issue. Options are:
      • 1 - High
      • 2 - Medium
      • 3 - Low
      Contact person The associated contact for this request.
      Phone type The phone type associated with the contact number. Options are:
      • Business
      • Mobile
      • Other
      Contact number The phone number of the associated contact for this request.
    3. Select Submit.