Set up work order synchronization in Care Team Operations for Environmental Services

The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Environmental Services.

For Care Team Operations for Environmental Services to create work orders from Healthcare Environmental Services cases, the Field Service Management [com.snc.work_management] plugin must be installed.

This plugin provides all roles and features needed for the healthcare environmental services case to synchronize with work orders.

For information on fulfilling work orders, see Manage work orders.

If the Field Service Management [com.snc.work_management] plugin isn’t installed:

Work orders aren't created from healthcare environmental services cases. Instead, agents work on fulfilling those cases directly from their portals.

Cases created are assigned to assignment groups based on the requesting location associations and are configured normally with CSM case management functionality.