Chat anonymously with an agent from the Consumer Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

    Before you begin

    Role required: none

    Procedure

    1. Click the Chat icon ( Chat icon.) in the Consumer Service Portal to start a conversation.
    2. Fill in the information and click Submit.
      A virtual agent or a customer service agent responds.
    3. Optional: To talk to a person instead of a virtual agent, click Connect Support icon. and then Contact Support.
    4. When you are finished with the chat, click End Conversation.