Pre-chat from the Consumer Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Start a support chat on the Consumer Service Portal by completing the Pre-chat survey. Survey questions vary depending on whether you are logged in or anonymous.

    Before you begin

    Role required: sn_customerservice.consumer

    Procedure

    1. Click the Open chat window icon on the portal page or use Facebook messenger if you are a Facebook user.
    2. Answer the questions that help set the context for an agent to resolve your issue.
      You will be routed to an agent queue.