Contract Management Pro

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Contract Management Pro

    The ServiceNow® Contract Management Pro solution facilitates the management of contracts through document templates, clauses, and amendment requests. It includes features such as contract analysis powered by Now Assist, e-signatures, and integration with external storage systems, enhancing the overall contract management process.

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    Key Features

    • Contract Templates and Clauses: Set up and manage contract document templates and clause variations.
    • Contract Requests: Initiate and manage contract and amendment requests efficiently.
    • Contract Workspace: Utilize actionable widgets to categorize and prioritize contract requests.
    • Contracts Dashboard: Analyze contract request trends and gain insights into team performance.
    • Now Assist: Leverage generative AI to enhance productivity in contract management.
    • Analytics and Reporting: Use preconfigured dashboards to coordinate work and improve processes.

    Key Outcomes

    By implementing Contract Management Pro, customers can streamline contract handling, improve collaboration, and access valuable insights to enhance productivity. The integration of AI capabilities and user-friendly dashboards enables teams to manage contracts more effectively and efficiently.

    Next Steps

    To get started, customers can explore features, configure the application, submit contract requests, and access training resources available through ServiceNow University and the Customer Success Center.

    The ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, and clause variations, and to initiate contract and amendment requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems.

    You can use the actionable widgets on Contract Workspace to categorize, prioritize, and efficiently work on contract requests.

    With Contracts Dashboard, you can analyze the various contract request trends and also get insights into the volume of contract requests that are handled by your team.

    The following video provides an overview of Contract Management Pro.

    Figure 1. Contract Management Pro
    An overview diagram of the various stages of Contract Management Pro.

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    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:
    Release Notes
    Learn more about what's new and changed. See the Contract Management Pro release notes.
    ServiceNow Community
    Connect with other Contract Management Pro users at ServiceNow Community.
    Customer Success Center
    Find useful resources related to your role and explore best practices at the Customer Success Center.
    ServiceNow University
    Access real-time courses, self-paced training, and career resources from ServiceNow University.
    Known Error Portal
    Learn more about specific known errors, along with workarounds if any, from the Known Error Portal.