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Drive results with the Customer Success Center

Explore this one-stop shop to help your business transform and thrive.

What's new

Platform Update

Now Platform Utah Early Availability is live!

You can now test, remediate, and upgrade the Now Platform® Utah release—ahead of market launch.

SUCCESS TRAINING

Get up to speed on the power of ServiceNow

Discover interactive, self-paced training to help you become a certified ServiceNow professional.

SUCCESS WORKBOOK

Ongoing training means consistently great teams

See how continuous ServiceNow skill development keeps in-house experts sharp.

SUCCESS INSIGHT

Escape the project management trap

Learn five ways to ensure your project management is strong, organized, and successful.

Now Value leading practices

Bring your organization's vision and execution together seamlessly by following our proven methodology. ​

What's trending

Success Templates

Customize your ServiceNow communications

Use pre-built templates to let the entire organization know about the power and potential of ServiceNow.

Success Workbook

Build a successful implementation plan

Identify the best approach for your unique Now Platform implementation.

Success Workbook

Good governance means great results

Get started with ServiceNow governance to deliver great business outcomes.

Success Checklist

Success starts with inside-out training

Keep internal and external users sharp with ongoing training and skill development.

Jump into your role on the
Now Platform ​

Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:

  • Administrators
  • Developers
  • Implementers
  • Business owners
  • Business process analysts

Explore all Now Value leading practices by type

Workbooks

Get specific instructions and leading practices from our most successful customers.

Checklists

Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.

Insights

Find guidance on how to address specific issues and unlock more ServiceNow value.

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

Tools and templates

Use these materials to help you communicate and document your success.

Reference Architectures

See the high-level diagrams of product and platform capabilities that support your business needs.

You're in good company

Read how customers accelerated their success with ServiceNow.

Customer Story

Becton Dickinson accelerates innovation through training

Investing in ServiceNow training and certification is part of BD’s broader commitment to the Now Value methodology for championing business value.

Customer Story

Deliver value no matter how big your instance is

ServiceNow's Customer Success Center is a one-stop-shop that gives Ryan the resources he needs to learn about their capabilities.

Customer Story

Successful adoption and lasting partnerships

Now Value isn’t an abstract methodology. You’ll find specific guidance, success maps, powerful tools, templates, and more.