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ServiceNow Now Creator Customer Success Center
ServiceNow Now Creator Customer Success Center

Welcome to the
Customer Success Center

Photo of Helen Kottenstette

Realize value faster—join us for the Customer Success keynote

In today’s new normal, we can help you realize value fast. Hear from Helen Kottenstette, VP of Customer Success, about recent updates to the Customer Success Center, Now Community, Now Learning, and Success Services. (KEY4943)

What's new

Safe Workplace Apps

Make going back to the workplace work for everyone

Four new workflow apps and a dashboard are available to help you create a safe, employee-ready workplace.


The new Customer Success Center: One resource, limitless possibilities

The Customer Success Center is newly renovated and reorganized to simplify your access to information. Take a tour and hear from customers who are using it to thrive in this new reality.

Now Support Apps

Now Support Mobile App

Create, manage, and resolve your cases with ServiceNow Technical Support from anywhere at any time.

Digital Experience

Knowledge 2020 Digital Experience for Customer Success

Join us online for Knowledge 2020 and discover how you can achieve the business outcomes critical to your success.

An illustration of people working

Subscribe to the Customer Success Newsletter

Get the insight you need to thrive—expert advice, step-by-step guidance, and more.
Check out our previous issues.

Hear from other Now Creators

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Bruno Santos profile
I’ve been developing on the Now Platform for over five years, and I’ve found that one of the best places to spend time is in Now Community. I can ask questions or ask for advice, and I get a lot of satisfaction from helping other developers with their projects as well. I’ve been able to increase my own knowledge in every aspect of my job—and develop better apps. 
As a bonus, being a Now Creator means I’ve been recognized for helping other Now Creators, which gives me even more pull when I have a suggestion for the team. Plus, I know that recognition will matter if I join the job market again. I started by adding my role to my profile and discovered a passion for helping others succeed. I’m looking forward to the next milestone. 

Hear from other Now Creators

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Bruno Santos profile
Being a Now Creator is a great way for me to showcase my experience and knowledge of the Now Platform with my clients, both current and prospective. Like most people, I’m competitive and strive to be the best I can be, so having levels of Super Badges that I can be recognized for is the best part of being a Now Creator.  
I check in every couple of days looking for ways to earn that next badge and increase my knowledge of the Now Platform. I also find information that keeps me ahead of the game in other areas of, including Now Learning, Saba Cloud, the Partner Portal, Community, ServiceNow Product Docs, and HI—no matter what I’m trying to do, these resources teach me how to do it more successfully.  

Hear from other Now Creators

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Bruno Santos profile
We’ve been using ServiceNow at T-Mobile for a long time and I’ve worked with the platform long enough to be an expert, but I never had a way to show or prove these skills—that is, not until I became a Now Creator. Since I started after already having a lot of ServiceNow experience, meeting milestones has been easy so far, and I can display my expertise through the badges on my profile.
I am an architect managing a 20+ person dev team, and I know that if I require greater expertise than my team members have, they can learn as Now Creators. And when we need more from ServiceNow, I know I can find other Now Creator pros to help my team and the company move forward successfully.

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Get specific instructions and best practices from our most successful customers.


Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.


Find live and on-demand webinars help guide you to success.

Tools and templates

Use these materials to help you communicate and document your success.

Calculate your value in seconds

Use our Value Calculator to identify the potential business value you can realize—then use it to build your initial business case.