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Leading Practices
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Partner Story
Stop fishing for sales and get hooked at Shark Camp
Learn how Glidefast Consulting discovered the long-lasting benefits of a partnership with ServiceNow through Shark Camp, ServiceNow's immersive training program.
Success Workbook
Rethink your governance approach
See how good governance streamlines processes and reduces risk.
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Live on ServiceNow—An interactive event series
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Now Value leading practices
Bring your organization's vision and execution together seamlessly by following our proven methodology.
What's trending
Success Workbook
Good governance means great results
Get started with ServiceNow governance to deliver great business outcomes.
Success Checklist
Success starts with inside-out training
Keep internal and external users sharp with ongoing training and skill development.
Success Workbook
Build a successful implementation plan
Identify the best approach for a rewarding Now Platform implementation.
Solutions
Support employees with meaningful experiences
Transform the journey and watch employees thrive.
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Now Platform
Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:
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- Business owners
- Business process analysts
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Workbooks
Get specific instructions and leading practices from our most successful customers.
Checklists
Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.
Success Maps
Explore processes and practices to get the most value from ServiceNow products.
Quick Answers
Discover our brief, high-level content to help you address specific challenges.
Insights
Find guidance on how to address specific issues and unlock more ServiceNow value.
Videos and Executive Briefing Decks
See complex topics summarized in quick videos and high-level presentation decks.
Tools and templates
Use these materials to help you communicate and document your success.
Reference Architectures
See the high-level diagrams of product and platform capabilities that support your business needs.
You're in good company
Read how customers accelerated their success with ServiceNow.
Customer Story
Becton Dickinson accelerates innovation through training
Investing in ServiceNow training and certification is part of BD’s broader commitment to the Now Value methodology for championing business value.
