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Get started with the Customer Success Center

Learn your way around this one-stop shop for transforming your business and accelerating outcomes.

What's new

Success Webinar

Boost your career!

Join us on July 29 for a live interactive session to learn about the benefits of ServiceNow certifications.

Service

Now Platform® Rome release testing preview is here!

Register today for the Early Availability program to get a prerelease version for testing on sub-production instances.

Success Checklist

Ready, set, manage your hardware assets!

This checklist will help prepare your organization for implementing Hardware Asset Management.

Success Video

Microsoft uses the Customer Success Center to deliver value

Learn how Ryan Yee at Microsoft uses ServiceNow's leading practices and Customer Success resources to help solve business issues.​

Now Value leading practices

Bring your organization's vision and execution together seamlessly by following our proven methodology. ​

What's trending

Solution Planner

Find the ServiceNow solution you need

Determine the best solution for your business needs using this simple tool.

Leading Practices

Get it done on the go

Configure, implement, and deploy ServiceNow mobile apps. These resources and leading practices show you how.

Leading Practices

Find everything you need to upgrade easily

Discover the exciting enhancements in the Quebec release and upgrade using these resources.

Success Maps

Explore our product-specific maps to success

You want maximum value from your ServiceNow products, and these overviews set the stage for your success.

Jump into your role on the
Now Platform ​

Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:

  • Administrators
  • Developers
  • Implementers
  • Business owners
  • Business process analysts

Explore all Now Value leading practices by type

Workbooks

Get specific instructions and leading practices from our most successful customers.

Checklists

Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.

Insights

Find guidance on how to address specific issues and unlock more ServiceNow value.

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

Tools and templates

Use these materials to help you communicate and document your success.

Don't just take our word for it

Read how customers accelerated their success with ServiceNow.

“The Customer Success Center gives you critical resources at every stage in your ServiceNow journey, whether you’re just starting out or have a mature implementation like ours.…If you don’t use the Customer Success Center, you’re really missing out.”​

—Trisha Johnson, Head of the Platform Team, Becton Dickinson

Learn How​

“ServiceNow best practices are highly prescriptive—they not only tell you what to do but how to do it—which helps our customers get fast time to value with their ServiceNow solution.”

—Moira Stepchuk, Vice president of Solution Architecture, Bridgeview Partners

Learn How​

“The role-based learning is particularly useful.…Take Predictive Intelligence as an example. [Stakeholders] don’t need to invest in expensive data scientists to create a working machine model—they just use the CSC to find relevant training material.”

—Ryan Yee, Senior Program Manager, Microsoft

Learn How​