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Get started with the Customer Success Center

Learn your way around this one-stop shop for transforming your business and accelerating outcomes.

What's new

ServiceNow Impact

Get to value faster

Personalize your transformation, build expertise, and get value faster with our new solution.


ServiceNow Impact Calculator

ServiceNow Impact can improve your bottom line. Calculate the ROI difference with our calculator.

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Resources curated to expand your skills

Explore our resources for your role and learn how to get started with ServiceNow.

Success Map

Modernize IT Management Service

Learn to modernize your IT service management with the best practices you'll need to implement, maintain, and drive maximum value from ITSM applications.

Now Value leading practices

Bring your organization's vision and execution together seamlessly by following our proven methodology. ​

What's trending

On-Demand Webinar

Build Your Implementation Journey

Learn to approach the implementation roadmap, build adoption, implement the right management capabilities, and develop process reviews.

Success Maps

Employee Service Delivery

Use these resources to help you implement, maintain, and get maximum value from HR Service Delivery applications.

Leading Practices

Get set up for success

As a service owner, learn how to move your business practices ahead with ServiceNow.

Now Value

Create value

Develop and adopt enterprise workflows faster when you follow our prescriptive methodology and leading practices.

Jump into your role on the
Now Platform ​

Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:

  • Administrators
  • Developers
  • Implementers
  • Business owners
  • Business process analysts

Explore all Now Value leading practices by type


Get specific instructions and leading practices from our most successful customers.


Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.


Find guidance on how to address specific issues and unlock more ServiceNow value.

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

Tools and templates

Use these materials to help you communicate and document your success.

Don't just take our word for it

Read how customers accelerated their success with ServiceNow.

Customer Story

Becton Dickinson accelerates innovation through training

Investing in ServiceNow training and certification is part of BD’s broader commitment to the Now Value methodology for championing business value.

Customer Story

Deliver value no matter how big your instance is

ServiceNow's Customer Success Center is a one-stop-shop that gives Ryan the resources he needs to learn about their capabilities.

Customer Story

Successful adoption and lasting partnerships

Now Value isn’t an abstract methodology. You’ll find specific guidance, success maps, powerful tools, templates, and more.