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Get started with the Customer Success Center

Learn your way around this one-stop shop for transforming your business and accelerating outcomes.

What's new

Rome Upgrade

Release notes for the Rome release

Read on to learn about the new products, apps, and features in the Rome release. Then ready, set, upgrade!

Leading Practices

Implement ServiceNow using our expert resources

Find the ROI you want from your implementation faster when you follow our leading practices.

Impact Survey

The value of ServiceNow certifications to the IT org

Certified professionals complete essential activities faster, make fewer errors, and follow best practices more often.

Quick Read

More success at your fingertips!

Find out what's new on the just-redesigned CSC. Hint: It's brand new leading practices!

Now Value leading practices

Bring your organization's vision and execution together seamlessly by following our proven methodology. ​

What's trending

Tools and Templates

Plan, communicate, and document change easier

Use our tools and templates to help you plan and communicate your latest implementation successfully.


ServiceNow training and certification benefits

Certified employees are higher-performing employees. Check out these statistics on employee certification.

Success Video

Microsoft uses the Customer Success Center to deliver value

Learn how Ryan Yee at Microsoft uses ServiceNow's leading practices and Customer Success resources to help solve business issues.​

Success Webinar

Boost your career!

Join our on-demand session to learn about the benefits of ServiceNow certifications.

Jump into your role on the
Now Platform ​

Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:

  • Administrators
  • Developers
  • Implementers
  • Business owners
  • Business process analysts

Explore all Now Value leading practices by type


Get specific instructions and leading practices from our most successful customers.


Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.

Success Maps

Explore processes and practices to get the most value from ServiceNow products.

Quick Answers

Discover our brief, high-level content to help you address specific challenges.


Find guidance on how to address specific issues and unlock more ServiceNow value.

Videos and Executive Briefing Decks

See complex topics summarized in quick videos and high-level presentation decks.

Tools and templates

Use these materials to help you communicate and document your success.

Don't just take our word for it

Read how customers accelerated their success with ServiceNow.

“The Customer Success Center gives you critical resources at every stage in your ServiceNow journey, whether you’re just starting out or have a mature implementation like ours.…If you don’t use the Customer Success Center, you’re really missing out.”​

—Trisha Johnson, Head of the Platform Team, Becton Dickinson

Learn How​

“ServiceNow best practices are highly prescriptive—they not only tell you what to do but how to do it—which helps our customers get fast time to value with their ServiceNow solution.”

—Moira Stepchuk, Vice president of Solution Architecture, Bridgeview Partners

Learn How​

“The role-based learning is particularly useful.…Take Predictive Intelligence as an example. [Stakeholders] don’t need to invest in expensive data scientists to create a working machine model—they just use the CSC to find relevant training material.”

—Ryan Yee, Senior Program Manager, Microsoft

Learn How​