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Leading Practices
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Explore this one-stop shop to help your business transform and thrive.
Welcome to the Tokyo release
Revolutionize work, automate and connect experiences, and accelerate value with the latest ServiceNow upgrade.What's new
Platform Update
The Now Platform® Tokyo release is live!
Accelerate innovation and supercharge experiences for your organization so it simply works better with the latest ServiceNow Tokyo upgrade.
SUCCESS TRAINING
Get up to speed on the power of ServiceNow
Discover interactive, self-paced training to help you become a certified ServiceNow professional.
SUCCESS WORKBOOK
Ongoing training means consistently great teams
See how continuous ServiceNow skill development keeps in-house experts sharp.
Now Value leading practices
Bring your organization's vision and execution together seamlessly by following our proven methodology.
What's trending
Success Templates
Customize your ServiceNow communications
Use pre-built templates to let the entire organization know about the power and potential of ServiceNow.
Success Workbook
Build a successful implementation plan
Identify the best approach for your unique Now Platform implementation.
Success Workbook
Good governance means great results
Get started with ServiceNow governance to deliver great business outcomes.
Success Checklist
Success starts with inside-out training
Keep internal and external users sharp with ongoing training and skill development.
Jump into your role on the
Now Platform
Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for:
- Administrators
- Developers
- Implementers
- Business owners
- Business process analysts
Explore all Now Value leading practices by type
Workbooks
Get specific instructions and leading practices from our most successful customers.
Checklists
Discover our step-by-step action plans to help you identify and sequence the steps that will drive success.
Success Maps
Explore processes and practices to get the most value from ServiceNow products.
Quick Answers
Discover our brief, high-level content to help you address specific challenges.
Insights
Find guidance on how to address specific issues and unlock more ServiceNow value.
Videos and Executive Briefing Decks
See complex topics summarized in quick videos and high-level presentation decks.
Tools and templates
Use these materials to help you communicate and document your success.
Reference Architectures
See the high-level diagrams of product and platform capabilities that support your business needs.
You're in good company
Read how customers accelerated their success with ServiceNow.
Customer Story
Becton Dickinson accelerates innovation through training
Investing in ServiceNow training and certification is part of BD’s broader commitment to the Now Value methodology for championing business value.