Assign roles for Healthcare Computerized Maintenance Management System users

Assign roles to control access to features, capabilities, and data in the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application.

Before you begin

Important:

Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

Set the application scope to Healthcare Computerized Maintenance Management System using the application picker. For more information, see Application picker.

Role required: sn_hcls_cmms.clinical_engineering_admin or admin

About this task

Users with the roles listed in the following table can use the Healthcare CMMS application.

Role	Description	Contains roles
sn_hcls_cmms.case_creator	Grants access to create medical device cases.	sn_hcls_cmms.case_viewer
sn_hcls_cmms.case_viewer	Grants access to view medical device cases.	None
sn_hcls_cmms.clinical_engineer	Creates and updates maintenance plans for medical device models and install base items for medical devices. Works on medical device cases.	sn_customerservice_agent sn_hcls_cmms.sm_agent
sn_hcls_cmms.clinical_engineering_admin	Administers who can access the Healthcare CMMS application.	sn_hcls_cmms.clinical_engineer sn_risk_advanced.ara_admin wm_admin
sn_hcls_cmms.clinical_engineering_technician	Works at medical device locations and records details in the work order form, including parts used and incidental expenses.	sn_hcls.device_data_viewer sn_hcls.foundation_data_viewer sn_hcls_cmms.case_viewer wm_agent
sn_hcls_cmms.device_service_org_contributor	Creates medical device cases for a organization as a clinician. Note: To create medical device cases for a organization (business location), a user with the sn_hcls_cmms.device_service_org_contributor role must be the member of the organization and assigned the Location Contributor responsibility type. The mapping of a organization and its members is included in the Organization Member [sn_csm_service_organization_member] table.	sn_customerservice.service_organization_contributor sn_hcls.device_data_viewer sn_hcls.foundation_data_viewer sn_hcls_cmms.case_creator
sn_hcls_cmms.sm_agent	Accesses and views all device data and medical device cases.	model_manager sn_fsm_planned_wm.planned_work_admin sn_hcls.device_data_writer sn_hcls.foundation_data_writer sn_hcls_cmms.case_creator sn_risk_advanced.ara_assessor sn_risk_advanced.ara_creator

Procedure

Assign roles to users and groups using the user administration feature in ServiceNow AI Platform.

• To assign a role to a user, see Assign a role to a user.
• To assign a role to a group, see Assign a role to a group.