Work on a medical device issue case

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Work on the medical device issue case for the corrective maintenance of medical devices.

    Before you begin

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows in Clinical Device Management, please see Field Service Management. To use inventory and management workflows in Clinical Device Management, please see Enterprise Asset Management for Healthcare.

    Role required: sn_hcls_cmms.clinical_engineer

    Procedure

    1. Use the home page in Workspace to quickly scan and access medical device issue cases.
    2. View a medical device issue case in Workspace.
    3. Optional: Create a work order to specify the nature of the work required to resolve the medical device issue.
    4. Close the medical device issue case.