Viewing and resolving healthcare cases submitted from EMR systems

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

    View and resolve an EMR healthcare case from Workspace

    Use Workspace to fulfill healthcare cases generated from EMR Help.

    In order to fulfill healthcare cases, you must first create your own custom healthcare case type. For more information on this, see Configure healthcare case types for EMR Help.

    A healthcare case generated from EMR help in Workspace for fulfillment.

    Information from the EMR request is captured in the EMR session overview contextual side panel.