Configure iFrame support for EMR Help in ServiceNow

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Configure EMR Help to launch within a frame in Epic Hyperspace and Hyperdrive.

    Before you begin

    Role required: admin

    For any ServiceNow page or portal to be launched within an iframe, an HTTP Response Header must be configured with the correct content security policy. This content security policy dictates which third party websites can load a ServiceNow page or portal inside an iframe.

    Procedure

    1. Set your scope to Global and elevate your role to security_admin.
    2. Navigate to All > HTTP Response Headers (or type in sys_response_header.list).
    3. Select the Global response header.
    4. Add the domain name for your Epic hyperspace instance to the list of values.
      For example, *.yourdomain.com
    5. Confirm that Active is set to true.
    6. Select Submit.

    Result

    Proper domain indication on iFrame configuration for Epic.

    What to do next

    For additional configuration steps within Epic, see the How to configure EMR Help to launch within an iFrame in Epic's Hyperdrive [KB1207128] article in the Now Support knowledge base.