Report an AI case from the Employee Center

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Report an AI case by providing a detailed description, such as system behavior, affected users, and relevant data. Include supporting attachments for prompt resolution.

    Before you begin

    Role required: sn_ai_case_mgmt.ai_case_business_user

    Procedure

    1. Navigate to All > Self-Service > Employee Center.
    2. On the Employee Center landing page, select Help center > Technology services and then select AI assets from the Technology services topics section.
    3. Select the Report an AI case card.
    4. On the form, fill in the fields.

      For a description of the field values on the Report an AI case form, see Report an AI case form.

    5. Optional: To add attachments, select Add attachments.
    6. Optional: To save the form as a draft and edit it later, select Save as Draft.
    7. Select Submit.
      The form is saved and an AI case is created.

    Result

    The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

    An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

    What to do next

    Initiate AI assessment on an AI asset