Request an AI use case

Request the development or procurement of an AI system to initiate and document the need for an AI‑driven solution within an organization. This process helps ensure that AI implementations are aligned with business goals, compliant with regulations, and technically feasible.

Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user (Employee Center), sn_ai_asset_mgmt.ai_asset_owner (AI Control Tower dashboard)

To classify AI systems using a risk‑based approach at intake, a teammate with the AI Risk and Compliance Admin [sn_grc_ai_gov.ai_risk_and_compliance_admin] role must complete the following.

• Set the Migrate to Advanced Risk Assessments property to publish Risk Assessment Methodologies (RAMs). For more information, see Set up Advanced Risk assessments properties.
• Publish assessment templates. For more information, see Assessment templates.
• Configure the sn_grc_ai_gov.ai_system_automated_risk_classification_asmt_ram to specify a default Risk Assessment Methodology (RAM) used for automated regulatory risk classification of AI systems at intake. For more information, see Set up AI Risk and Compliance properties.
• Configure the sn_grc_ai_gov.aisystem_primary_ram property to specify a default Risk Assessment Methodology (RAM) for AI systems. For more information, see Set up AI Risk and Compliance properties.

Note:

If these prerequisites aren’t met, intake submissions are accepted but risk classification isn’t performed.

About this task

If you’re using the AI Risk and Compliance (AIRC) application, you submit requests through the Employee Center and related tasks such as impact assessments and review tasks (for example, legal, security, and architecture). If you’re using the AI Control Tower (AICT) application, you can submit requests from the AI Control Tower dashboard and manage AI assets through AICT’s inventory and life cycle experience.

For more information on the end‑to‑end life cycle, see AI governance life cycle.

The Request an AI system feature enables you to initiate requests for the development or procurement of AI‑based solutions. Whether you need a custom AI model, an automation tool, or an advanced analytics system, the platform streamlines the process by capturing key requirements and facilitating approvals.

For example, a financial institution wants to improve its loan approval process by implementing an AI‑based credit scoring system. The finance team submits an AI request detailing requirements such as risk assessment considerations, credit data analysis, and automated decision‑making. The request is reviewed for feasibility, budget, and compliance before development or procurement proceeds.

Procedure

1. Request an AI system from the Employee Center or from the AI Control Tower dashboard.

   Option	Description
   Request an AI system using AI Risk and Compliance	Navigate to All > Self-Service > Employee Center. Select Help center > Technology services and then select AI assets from the Technology services topics section. Select the Request an AI use case card. Note: AI Risk and Compliance Business User and AI Asset owner can complete this option.
   Request an AI system using AI Control Tower	Navigate to All > AI Control Tower. On the AI Control Tower dashboard, select the list icon , and navigate to the AI asset inventory - Managed or AI asset inventory - Unmanaged Select AI systems, then select Add AI system. Note: An AI Asset owner can complete this option.

2. On the form, fill in the fields.

   For full descriptions of the fields, see Request an AI use case form. For more information about adding an AI system using AI Control Tower, see Create AI system assets.

   Note:

   The Business application field is only displayed on the service catalog page for the AI system use case if the Enterprise Architecture Workspace version meets the minimum requirement. The field requires Enterprise Architecture Workspace version 9.0.1 or later for Zurich, or version 8.0.3 or later for Australia. If your instance does not meet the minimum version, the Business application field will not appear on the form.
3. Optional: To add attachments, select Add attachments.
4. Optional: To save the form as a draft and edit it later, select Save as Draft.
5. Select Submit.

   After submission, the appropriate AI governance stakeholders (such as AI Stewards or AI Center of Excellence teams, depending on configuration) review the request and guide you through the next steps.

What to do next

After submitting an AI use case request, next steps vary depending on your role.

AI Product Owner or Requester [sn_grc_ai_gov.ai_risk_and_compliance_user]: Provide additional information as requested during intake and onboarding, including details about the AI system, related models, datasets, and intended business outcomes. You may be asked to complete impact assessment questionnaires and support reviews as the AI system progresses through assessment and validation.

For more information, see Perform impact assessment on an AI use case.

AI Steward or AI Center of Excellence (AI CoE) [sn_grc_ai_gov.ai_risk_and_compliance_manager, sn_ai_asset_mgmt.ai_asset_owner]: Review submitted requests for business and strategy alignment, initiate required assessments, and coordinate cross‑functional reviews. Continue to oversee the AI system through its life cycle, including inventory tracking, governance activities, and collaboration across stakeholders.

For more information, see AI Control Tower dashboard.

Risk and Compliance Manager [sn_grc_ai_gov.ai_risk_and_compliance_manager]: Assess the AI system for regulatory, policy, and risk considerations. Assign risk assessments, recommend controls and attestations, and monitor compliance throughout the AI system life cycle.

For more information, see AI Risk and Compliance workspace, Initiate AI assessment on an AI asset, Initiate risk assessment on AI asset, Initiate risk assessment on AI asset's risks, and Manage controls using AI Risk and Compliance.

For an overview of how AI systems move from intake through assessment, deployment, monitoring, and value tracking, see AI governance life cycle.

• Request an AI use case form
  The Request an AI use case form is designed to streamline the request process for developing or procuring an AI-based solution. This intake form confirms that all necessary details, supporting documents, and compliance considerations are captured before moving forward with development and deployment of the AI-solution.

Related concepts

• Intake requests
• AI governance life cycle

Related tasks

• Perform impact assessment on an AI use case