Parallel Review and Feedback in Advanced Risk

Learn how to use the Review and feedback workflow to enable the 2nd and 3rd line managers to review records, capture feedback, and track the closure of feedback.

Overview of Parallel Review and Feedback

The Parallel Review and Feedback in the Advanced Risk application helps in collaboration and engagement across different lines of management within an organization. The workflow enables the 2nd and 3rd line managers, such as Operational, IT, and Business Risk Managers, to provide feedback on records or fields in the records. For example, a risk manager can provide feedback by requesting a root cause analysis at the field level of the risk event. Alternatively, they may request the risk event owner to provide details of additional loss entries at the record level for the same risk event. Risk managers can create feedback on records available on the ServiceNow table and external records.

Benefits of Parallel Review and Feedback

The Parallel Review and Feedback application enables you to do the following:

• Provide feedback at any stage of the workflow.
• Update the feedback responses directly from the source record by using the side-panel feature.
• View and manage the feedback workflows that are raised against the records from a centralized dashboard.
• View the change history, which enables a quick comparison of pre-feedback and post-feedback.
• Reopen the feedback if the responses are deemed unsatisfactory.
• Monitor the feedback and follow up with the record owners through an intuitive dashboard.
• Collaborate effectively with the reviewer, respondent, and other stakeholders through a sidebar discussion chat.
• Initiate and link further actions as outcomes of the feedback, such as creating an issue or linking to an existing one.
• Configure a feedback integration setup for any record type, including custom tables where you can define the table or record type to create feedback from.

• Parallel Review and Feedback workflow
  The Parallel Review and Feedback workflow outlines the systematic process by which the solution facilitates the submission of feedback on a record or specific fields within a record. Feedback could be related to any improvement or recommendation at a record level, such as data integrity, compliance, and operational procedures.
• Feedback dashboard
  Use the Feedback dashboard to track and manage feedback using the Risk Workspace. The Feedback dashboard organizes feedback according to its status, importance, type, and other specific factors.
• Configure a feedback integration
  Configure a feedback integration setup in the Advanced Risk application to define the table on which you want to use Parallel Review and Feedback. This setup enables you to define the workspace, reviewer, and respondent for creating feedback on the table records.
• Create feedback in Advanced Risk
  Create feedback on a record or fields in a record in the Advanced Risk application. The feedback enables you to recommend improvements related to data integrity, compliance, operational procedures, and other pertinent areas.
• Initiate a chat from Sidebar in Parallel Review and Feedback
  Initiate a Sidebar chat to collaborate among different stakeholders to brainstorm solutions, clarify details, or coordinate actions regarding the feedback received.
• Respond to the feedback
  Provide comments or explanations regarding the submitted feedback using the Advanced Risk application. You can either remediate or reject the feedback, provided that there’s proper justification.
• Review and close the feedback
  Review the feedback response and take further actions using the Advanced Risk application.
• Roles for Parallel Review and Feedback
  When you integrate Parallel Review and Feedback with other applications, users must have the necessary roles to review records, capture feedback, and track the closure of feedback.