Get regulatory analysis agentic workflow

  • Release version: Australia
  • Updated November 10, 2025
  • 3 minutes to read
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    Summary of Get regulatory analysis agentic workflow

    The Get regulatory analysis agentic workflow in ServiceNow enables users with thesngrcregchange.userandsngrccompgenai.regchangeaiagentuserroles to analyze and enrich regulatory alerts using AI-driven insights via the ServiceNow Otto panel. This workflow enhances regulatory alerts with external web search data, summarizes alert content, and recommends impacted citations, policies, and control objectives to support accelerated and accurate compliance decision-making.

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    It operates by combining multiple AI agents that enrich alerts with contextual information, generate recommendations for impact areas, and structure outputs for clarity. Users can initiate the workflow from the regulatory alert page or the Otto panel menu.

    Key Features

    • AI-Driven Enrichment: Uses web search to add context such as key dates, fines, and reference sources to regulatory alerts.
    • Impact Recommendations: Identifies and categorizes impacted citations, controls, and policies, suggesting mitigation steps based on alert content.
    • Actionable Outputs: Allows users to accept AI recommendations and convert them directly into compliance tasks.
    • Integration: Embedded within the ServiceNow Otto panel for a seamless user experience within Regulatory Change Management (RCM).
    • Role-Based Access: Restricted to users with specific roles to ensure appropriate workflow use.
    • Scalability and Configuration: Supports multiple regulatory domains and allows customization of analysis parameters and display settings.

    Benefits

    • Reduced Manual Effort: Automates regulatory impact analysis, saving time and resources by minimizing manual research.
    • Improved Compliance Accuracy: AI-powered insights enhance decision-making and help identify compliance gaps.
    • Faster Prioritization: Enriched alerts highlight affected areas for quicker response and prioritization.
    • Continuous Improvement: Machine learning feedback loops refine recommendations over time.
    • Immediate Task Creation: Enables seamless conversion of recommendations into actionable compliance tasks.

    Practical Considerations

    To fully leverage this workflow, ensure that recommendation templates and alert configurations are properly set up and alerts are categorized accurately to support effective execution. This workflow is part of a suite of agentic workflows in ServiceNow Otto for RCM, complementing others such as the Generate regulatory action plan agentic workflow.

    The get regulatory analysis workflow provides AI-driven insights into regulatory alerts, identifying impacted areas, compliance gaps, and recommended actions for risk mitigation.

    Get regulatory analysis agentic workflow overview

    If you have the RCM user [sn_grc_reg_change.user] role and the sn_grc_comp_genai.reg_change_ai_agent_user role, you can analyze and enrich regulatory alerts using the get regulatory analysis agentic workflow in the ServiceNow Otto panel.

    This workflow uses web search to enhance alert context, summarizes the alert, and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions.

    After the workflow is started, it combines multiple AI agents to perform key activities: enriching the alert with external context, generating recommendations, and structuring outputs for clarity.

    Key Inputs:
    • Regulatory alert fields: Title, Description.
    • Processing Jobs:
      • Regulatory alert enrichment agent: Performs web search to enrich alert context and updates the enriched insights.
      • Regulatory alert recommendation agent: Generates recommendations for impacted areas (citations, controls, policies) based on alert content and templates.
    Key Outputs:
    • Enriched insights with key dates, fines, and source references
    • Categorized recommendations for impacted areas
    • Option to accept recommendations and convert them into actionable compliance tasks

    You can activate it by selecting Get analysis from the Ask ServiceNow Otto action menu on a regulatory alert page or by selecting Get Regulatory Analysis from the ServiceNow Otto panel.

    By reducing manual research and supporting decision-making, the workflow helps organizations address compliance requirements across multiple regulatory frameworks while providing a structured approach for accuracy, scalability, and operational efficiency.

    For more information, see Use agentic AI in ServiceNow Otto for Integrated Risk Management (IRM), Activate the get regulatory analysis agentic workflow, and Analyze and enrich regulatory alerts.

    Benefits of the workflow

    • Comprehensive AI-driven Impact Analysis: Identifies impacted controls, policies, and citations from regulatory alerts, enriches them with external context, and leverages generative AI with predictive models to suggest mitigation steps. Continuously improves recommendations through machine learning feedback loops and enables immediate conversion of accepted suggestions into actionable tasks for compliance teams.
    • Scalable and configurable: Supports multiple regulatory domains and record types, allowing customization of analysis parameters and display options.
    • Compliance accuracy: Delivers AI-powered insights to support better decision-making.
    • Manual effort reduction: Automates regulatory impact analysis to help save time and resources.
    • Clear visibility: Highlights affected areas to support faster prioritization and response.
    • Enhanced scalability: Enables organizations to manage multiple regulatory frameworks efficiently.
    • Enriched alerts with external context: Adds relevant information for better prioritization of compliance actions.
    • Automatic classification and summarization: Helps accelerate and reduce manual review.
    • Immediate task creation: Enables users to convert accepted recommendations into actionable tasks seamlessly.
    • ServiceNow Otto panel integration: Offers a unified experience for accessing generative AI capabilities within Regulatory Change Management ( RCM).
    Note:
    Only users with sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user roles can access this workflow.

    Now Assist in RCM agentic workflows

    RCM uses the following ServiceNow Otto agentic workflows:

    Workflow Description User
    Get regulatory analysis agentic workflow Analyze and enrich regulatory alerts by using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This agentic workflow uses web search to enhance alert context and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions.

    For more information, see Activate the get regulatory analysis agentic workflowand Analyze and enrich regulatory alerts.

    		 sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user
    Generate regulatory action plan agentic workflow Generate regulatory action plans by using the generate regulatory action plan agentic workflow in the ServiceNow Otto panel. This agentic workflow analyzes impacted areas and similar historical alerts to create change tasks and action tasks that help implement regulatory change.

    For more information, see Activate the Generate regulatory action plan agentic workflow and Generate regulatory action plans.

    		 sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user
    Note:
    The get regulatory analysis agentic workflow relies on recommendation templates and alert configurations to generate actionable insights and tasks. Ensure that templates are properly set up and alerts are categorized to support workflow execution. For more information, see Recommendation contexts and templates, Create a recommendation context, and Create a recommendation template.