Use agentic AI in Now Assist for Integrated Risk Management (IRM)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Use agents within an agentic workflow or as standalone agents to achieve specific automated outcomes.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Find information such as the large language models (LLM) supported in Now Assist and security controls that are important considerations for using agentic AI.

    For more information on language support, see Multilingual service for Now Assist and Multilingual support for ServiceNow generative AI products.

    Supported large language models (LLM)

    Note:

    Security implementation considerations

    Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities. ACLs provide the Run As capability to let agents and agentic workflows execute actions either as a dynamic user or as an AI user. For more information, see Implement access control in Now Assist AI agents.

    Considerations for running the autonomous AI Agents

    Important:
    By default, all agent workflow and AI agent records are read-only.

    To run the AI agents autonomously, you must first duplicate the agentic workflow, and then proceed with the following steps:

    • Activate the agentic workflow.
    • Activate all agents within the agentic workflow.
    • Activate the trigger to invoke the agentic workflow automatically. The triggers for each agentic workflow must be unique. If you prefer to invoke it manually, activating the trigger isn’t necessary.
    • Azure OpenAI is recommended for Now Assist for IRM agentic workflows.

    Standalone AI agents

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