Now assist for smart assessment engine
Summarize
Summary of Now Assist for Smart Assessment Engine
The ServiceNow® Now Assist for Smart Assessment Engine (SAE) application helps teams efficiently draft assessment responses by reusing answers from previous classic and smart assessments along with related supporting documents. This tool enhances understanding of record context, reduces manual effort, and accelerates response times for assessments.
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Getting Started and Configuration
Customers can explore and configure the Now Assist for SAE application to begin leveraging its capabilities. The application integrates generative AI skills to assist in producing assessment content, improving productivity and consistency.
Licensing and Availability
- Access to Now Assist for SAE features, generative AI skills, agentic workflows, and AI agents depends on the customer’s license tier.
- Not all AI model providers are available for customers with in-country SKUs, and some Now Assist products/features may be restricted in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or other regulated markets.
- Availability varies by region and customer environment, with ongoing updates expected in future releases.
AI Limitations and Responsible Use
As the application uses AI and machine learning, outputs may not always be accurate, complete, or appropriate. Customers must test and validate AI-generated responses, maintain human oversight, and avoid sole reliance on AI for critical decisions—particularly in sensitive domains like healthcare, finance, legal, security, or infrastructure.
Users must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
- User data is transferred from individual ServiceNow instances to centralized ServiceNow environments, which might be located in different data center regions or third-party cloud providers (e.g., Microsoft Azure).
- Data handling follows ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits from the application to improve AI models and products. Incident and chat data related to other Now Assist features are also collected.
- Customers can opt out of future data collection as described in the Now Assist Opt-Out documentation.
Support and Troubleshooting
Customers can access help through the ServiceNow Community focused on AI and Intelligence, search the Known Error Portal for known issues, or contact Customer Service and Support for assistance.
Use the ServiceNow®Now Assist for Smart Assessment Engine application to empower your teams to draft assessment responses by reusing previously answered questions from classic and smart assessments along with supporting documents. Quickly understand record context, reduce manual effort, and respond to assessments faster.
Get started
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Exploring Now Assist for Smart Assessment EngineExplore |
Configure |
Using Now Assist for Smart Assessment Engine Skills |
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.