Now Assist for Third-party Risk Management (TPRM)
Summarize
Summary of Now Assist for Third-party Risk Management (TPRM)
The ServiceNow® Now Assist for Third-party Risk Management (TPRM) application leverages generative AI to help risk management teams automate and streamline the collection, validation, and reporting of third-party risk information. This enables teams to efficiently manage third-party risks through enhanced data handling capabilities.
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Key Features
- Generative AI Capabilities: Use AI-driven tools within Now Assist for TPRM to automate data collection and improve accuracy in risk assessments.
- Configurable Application: Customers can configure the application to suit their specific third-party risk management workflows and data requirements.
- License-Dependent Access: Availability of AI features, agentic workflows, and AI agents depends on the customer’s ServiceNow license and product tier.
- Regional and Compliance Considerations: Some AI models and features are restricted or unavailable in certain regions, regulated markets, or specific data center environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, or self-hosted deployments.
- Support Resources: Customers can access the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.
AI Usage and Limitations
This application uses AI and machine learning technologies that generate outputs based on data patterns, but may not always produce fully accurate or appropriate results. Customers are responsible for validating AI outputs, applying human oversight, and avoiding sole reliance on AI for critical decision-making, especially in sensitive areas like healthcare, finance, legal, and security.
Compliance with ServiceNow’s AI Acceptable Use Policy is mandatory and subject to updates.
Data Processing and Collection
- Data from customer instances may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) for processing, following ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits from the application to improve AI models and products. Incident data and chat transcripts may also be collected for related assistive features.
- Customers have the option to opt out of future data collection at any time to maintain control over their data usage.
Use the ServiceNow® Now Assist for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.