Public Sector Digital Services (PSDS)

Use the ServiceNow®Public Sector Digital Services (PSDS) application to deliver government services to constituents, businesses, and agencies on a single platform. Built on a government data model, Public Sector Digital Services provides prebuilt playbooks, solutions, configurable portals, and an AI-powered workspace that government agents can use to manage the full lifecycle of service requests—from intake to resolution. You can deploy Public Sector Digital Services with the applications that match your agency's needs. The applications are configurable and extensible using low-code tools to build workflows that are specific to your processes. Whether you're setting up for the first time or expanding an existing implementation, the content in this documentation set guides you through exploring the solution, configuring your environment, and using the product day to day.

Explore Explore how Public Sector Digital Services can help you with its key features and benefits.	Configure Customize your implementation of Public Sector Digital Services to meet your specific needs.	Integrate Extend capabilities in Public Sector Digital Services by integrating with other applications.
Use Learn how agents and constituents can use Public Sector Digital Services to create, route, and manage public service requests.	Analyze Access preconfigured dashboards with actionable data visualizations to track key metrics and improve your service.	Reference Get additional details on Public Sector components such as lists, tables, forms, rules, components, parameters, roles, and personas.
	Automate Use Now Assist for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.

Additional resources

• To learn more about what's new and what's changed, see the Public Sector Digital Services release notes.
• Work with an implementation specialist to streamline your setup process. To learn more, see the Customer Success Center.
• Sign up for the ServiceNow Public Sector fundamentals training program and certification to learn about core functionality and release-specific features.
• Visit Now Community to share knowledge and connect with others.
• Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see Best Practices.