Affected customers list columns

Column details for the Affected customer section in a Customer tab.

Table 1. Accounts tab

Column name	Description
Account	Name of the impacted customer account.
Contract value	Total contract value of the account.
Account escalated	Indicates whether the account has any proactive cases.
Reactive cases	Number of reactive cases associated with the impacted account.
Proactive record	Proactive case record that is associated with the account.
Communication sent	Indicates whether communication was sent to the customer regarding their issue.
Critical affected services	Number of affected services.
Major record	Major case record that is associated with the account.

Table 2. Consumers tab

Column name	Description
Consumer	Name of the impacted consumer account.
Communication sent	Indicates whether communication was sent to the consumer regarding their issue.
Reactive cases	Number of reactive cases associated with the impacted consumer account.
Proactive case	Proactive case record that is associated with the consumer account.
Contract value	Total contract value of the consumer account.