Components installed with Product Support for Technology

Several types of components are installed with activation of the Product Support for Technology application, including tables, user roles, and business rules.

Roles

Product Support for Technology adds the following roles:

Table 1. Roles installed with Product Support for Technology

Role	Description
sn_tech_support.agent	Enables you to create a technology product case to report an issue about the service from the customer service portal.
sn_tech_support.creator	Enables you to create technology product support cases.
sn_tech_support.customer	Enables you to view technology product support cases in the customer service portal. Additionally, this role includes write access to the steps to reproduce field.
sn_tech_support.customer_admin	Enables you to view the technology product support cases in the customer service portal. Additionally, this role includes write access to the steps to reproduce field.
sn_tech_support.developer	This is the granular role used as a Admin for Product Support for Tech
sn_tech_support.navigation_menu	Enables you to access the Technology Product Support Cases menu and modules in the application navigator.
sn_tech_support.partner	Enables you to view technology product support cases in the Customer Service Portal. Additionally, this role includes write access to the steps to reproduce field.
sn_tech_support.partner_admin	Enables you to view technology product support cases in the Customer Service Portal. Additionally, this role includes write access to the steps to reproduce field.
sn_tech_support.report_viewer	Provides report viewer access to Technology Product Support cases.
sn_tech_support.resource_manager	Enables you to assign the technology product support cases to agents.
sn_tech_support.viewer	Provides read-only access to technology product support cases.
sn_tech_support.writer	Provides write access to technology product support cases.