Associate content categories to topics

Associate content from multiple content categories to a topic in the taxonomy.

Before you begin

Role required: knowledge_admin, taxonomy_admin

User criteria required: Taxonomy Manager.

Procedure

1. Navigate to All > Content Taxonomy > Topics.
2. Select the topic where you want to associate a content category.
3. Select the Add/remove content from categories related link.
4. In the collection list pop up window, do one of the following to move the categories to the Knowledge Categories list:
   • Select a category and then click the right arrow icon () icon.
   • Double-click a category.

   Note:

   In the Collection list, you can search for knowledge categories by entering the category name or by using wild cards (*).
5. Click OK.
   When you associate a category to a topic, all the Knowledge Base articles or Service Catalog items belonging to the selected categories are associated with the topic.

   Note:

   The time taken to associate all the content with a topic depends on the number of Knowledge Base articles or Service Catalog items that a category contains. This is a one-time activity.

Related topics

• Define a knowledge article category