Modify and download the manifest file for GCC-H or DoD

Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.

Before you begin

Role required:external_app_install_admin

Procedure

1. Navigate to All > ServiceNow for Microsoft 365 > Application Manifest > ServiceNow for Teams.
2. Click New.
   The Generic Info tab appears.
3. In the Generic Info section, enter the details.
   1. Short name: Option to provide a short name for the manifest file.
   2. Full name: Option to provide the complete name for the manifest file.
   3. Version: Version of the manifest file.
      Ex: 1.0.0
   4. Unfurl Links: Option to unfurl the links in Microsoft Teams.

      Link unfurling generates a content-rich preview(adaptive card) when a supported link is shared in a conversation with a user in Microsoft Teams. For more details about link unfurling, refer Unfurl the web links in Microsoft Teams chat.

   5. Short description: Short description about the manifest file.
   6. Description: Detailed description about the manifest file.
   7. Accent Color: Option to choose a custom color for the conversations in Microsoft Teams as per the company branding and the accent color should be in HTML color code format.
      Note:

      If you want to customize the company branding, clear the Use default images option and then upload the icons. For more information on the size of icons, refer App icons and manifest schema icons.
4. Click Submit.
   
5. In the Generic Info section, click Next to navigate to Configure Virtual Agent tab.
   
6. In the Configure Virtual Agent section, you can do one of the following.

   To configure the Virtual Agent in your instance, click Configure Virtual Agent. For more information, see Conversational Integration with Microsoft Teams.

   

   Select Connect multiple ServiceNow instances to your Microsoft Teams tenantand select the Virtual agent installed in Step 5.

7. In the Configure Tab section, enter the following.
   1. Enable tabs: Option to add tabs in Microsoft Teams application and this is selected by default.
   2. Tab name: Option to provide a name for the Service portal tab that appears in Microsoft Teams.
   3. Enable Activity Feed: Option to enable activity feed to receive campaign notifications in Microsoft Teams and this option is selected by default.
   4. Click Next.

      For self-configured app, you must provide the Application (client) ID and Directory (tenant) ID in the Configure Tab section.

      

8. In the Ready section, select Enable Activity Feed option to receive notifications for campaigns.

   Verify the details provided and click Download Manifest to download the manifest file.

   

   The manifest file downloads in the zip format.

What to do next

You must upload the manifest file in Microsoft Teams. For more information, refer Upload manifest file in Microsoft Teams.