Workplace Case dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use this dashboard to track the number of workplace cases that were created using the workplace services from the Workplace Service Delivery or from the Workplace Service Portal. Monitor the number of open cases, cases that require approval, and other cases on any given day.

    The Workplace Case Management dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but are going to be deprecated soon.

    Figure 1. Workplace case dashboard
    Workplace case dashboard

    To access the Workplace Case dashboard, navigate to All > Workplace Central > Workplace Dashboards.

    End user and roles

    Table 1. End user and roles
    End user and goal Required role Benefits
    Workplace case manager: Needs visibility into the real-time status of workplace cases. sn_wsd_case.manager
    • Reviews all open cases
    • Monitors high priority cases
    • Monitors cases that have breached an SLA.
    • Monitors number of cases awaiting approval.

    Data visualizations

    Table 2. Data visualizations
    Title Type Description
    All Open cases Single score Single-score icon Number of open workplace cases.
    Open High Priority Cases Single score Single-score icon Number of high priorities workplace cases that are open.
    SLA Breached Single score Single-score icon Number of workplace cases that breached SLA.
    Cases Awaiting Approval Single score Single-score icon Number of workplace cases awaiting approval.
    WSD Cases Opened This Month by Service Column Columns icon Number of workplace cases created using the associated workplace services.
    WSD Cases Opened in Last 3 Months by Service Column Columns icon Number of workplace cases created in the last three months using the associated workplace services.
    WSD Overdue Case SLAs by Assignee and State Column Columns icon Number of workplace cases that have crossed the SLA deadline represented with respected to the assignee.
    Active WSD Cases List List of active workplace cases on the current day.
    Unassigned Cases List List of unassigned workplace cases on the current day.