Receiving a duplicate case warning with HR Service Delivery Agent Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • HR Service Delivery Agent Workspace provides a feature that warns you that there might be a similar case already created.

    If there is a similar case for the subject person, HR service, and if the case was created within three days (configurable from HR Administration/Properties), a warning appears.
    Note:
    For information on the sn_hr_core.duplicate_hr_case_time_out property, see HR properties.

    HR Agent WS duplicate case warning

    Select Create new case or Cancel.