Skills Intelligence

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Skills Intelligence

    The ServiceNow® Skills Intelligence application is an AI-driven tool designed to enhance workforce development through a skills-based approach. It leverages AI to analyze and utilize skills data for effective talent management and employee growth. Activating the Skills Intelligence plugin also activates the Skills Management plugin, allowing for both manual and automated skill assignment.

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    Key Features

    • Dynamic AI-driven Skills Ontology: Continuously learns and maintains skill relationships, providing actionable insights to address skill gaps without manual updates.
    • Skills-based Career Data: Aligns employee skills with job roles to facilitate growth and development opportunities.
    • AI Models: Establish connections between skills and job titles, detect skill gaps, and recommend learning paths for employees.
    • Proactive Prompts: Encourages employee engagement through timely reminders for skill updates and validation via various communication channels.
    • Employee Skills Profile: Provides a comprehensive view of employee skills, allowing for easy updates and integration from external profiles like LinkedIn.

    Key Outcomes

    By utilizing the Skills Intelligence application, organizations can empower employees to enhance their skills, identify gaps, and receive tailored recommendations for career advancement. This not only fosters individual growth but also aligns workforce capabilities with organizational needs, driving overall performance and adaptability in dynamic business environments.

    The ServiceNow® Skills Intelligence application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.

    Important:
    Skills Intelligence uses Artificial Intelligence (AI) to help your organization leverage skills data for talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Intelligence plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see Skills Management.

    You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Intelligence.

    Figure 1. Skills Intelligence offerings
    Skills Intelligence offerings.
    The key components of the Skills Intelligence application are dynamic AI-driven skill ontology, AI models, proactive prompts to drive adoption, and a comprehensive skills profile.

    Dynamic AI-driven skills ontology

    A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization doesn't need to update the data manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology.

    Skills-based career data

    Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering opportunities for future growth and advancement within the company.

    AI models

    The AI models embedded in skills ontology enable organizations to establish links between different skills, as well as link the skills to job titles. AI algorithms are used to match, detect, and normalize aggregated skills data collected from various data sources and to create the interconnections within the ontology. These models help organizations to recognize the skill outputs, identify skill gaps, and offer skill and learning recommendations to your employees. Your organization can also leverage AI to send recommendations to determine the skills that must be mapped to individual employees.

    Proactive Prompts to drive adoption

    Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills.

    Employee skills profile

    Build a complete understanding of your talent with a comprehensive view of the skills that they possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles.

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