Use email notification layout

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • Use the email notification layout and template shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver notifications.

    Before you begin

    Role required: admin

    About this task

    Apply the layout to email notifications to elevate the look and feel, and deliver branded notifications.
    Note:
    The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is installed as a dependent plugin with Employee Center or Employee Center Pro. However, you can still independently install the plugin from ServiceNow Store.
    The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is shipped with the following.
    • Employee notification layout: Provides a Next Experience themed layout to apply to the email templates for all employee facing notifications. This layout includes best practices, standards, and styles. Use the following layout items:
      • Header
      • Footer
      • Unsubscribe and Change preference links
      • Easily modifiable brand logos
      • Web Responsiveness
    • Employee notification template: Provides a template for Email notification layout to create reusable content for the subject line and message body. Apply the template to employee facing notifications to deliver consistent information.
    View the following examples to understand how the notification looks with and without the Email notification layout.
    With layout
    Notification with Email notification layout and template applied
    Without the layout
    Notification without the Email notification layout and template
    Note:
    If you are an upgrade customer, to use the latest email layout, install the Employee Experience Foundation (com.snc.sn_ex_emp_fd) app from ServiceNow® Store.

    Procedure

    1. Navigate to All > System Notification > Email > Notifications.
    2. Search for the notification that you want to apply the template.
    3. Click open the notification and check if it is Active.
    4. On the What it will contain tab, select search and apply the Email notification template for Email template.
      Apply template to notificaiton
    5. Modify the email body or use it as given.
    6. Preview the notification and click Update.

    What to do next

    Reuse the Employee notification layout for any of your templates to build consistent notifications.