HR Service Delivery Employee Relations assignment rules

HR Service Delivery employee relations assignment rules allow you to automatically assign a group to ER cases when the assignment group is empty.

When the HR case template sets the assignment group, assignment rules are ignored.

When an ER case is created, it:

• Checks for the Skills/Assignment group from the HR Case Template for the associated HR service. See Configure an HR case template for an HR service.
• If there is no assignment group for the HR case template, the base system provides the Employee Relations Case assignment rule.
• The Employee Relations Case assignment rule assigns the Employee Relations group to the case.

Note:

For more information, see Add or modify an HR assignment rule.