Suppress outbound notification for services leveraging Universal Request

You can configure outbound email notifications to define the emails a requester must receive when a universal request is created. For example, if your service (department) ticket is associated with a universal request, you can customize the notifications to send only the emails that are relevant to the requester.

Before you begin

Role required: admin

Note:

Service emails, such as, service ticket creation, notes or state changes, can be suppressed from being distributed.

Procedure

1. Navigate to All > System Notification > Notifications.
2. Open your service specific notification that you want to customize.
3. In the When to send tab, under the condition builder, add a new condition step as shown.
   
4. Click Update.