Configure signal actions for Proactive Prompts

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

Before you begin

Note:

Signal actions are used for Virtual Agent. Employee Portal uses the action group for actions.

Role required: sn_pp.admin

Procedure

1. Navigate to All > Proactive Prompts > Signal Actions.
2. Select New.
3. On the form, fill in the fields:

   Table 1. Signal actions form

   Fields	Description
   Name	Name of the signal action.
   VA topic	The relevant Virtual Agent topic for the signal action.
   Active	Option to activate the signal action record.

4. Select Submit.