Email notification layout for HR Service Delivery notifications

Use the email notification layout and template shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver HR notifications. Apply the layout to email notifications to elevate the look and feel, and deliver branded notifications.

The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is installed as a dependent plugin with Employee Center or Employee Center Pro. However, you can still independently install the plugin from ServiceNow Store. For more information, see Install Employee Experience Foundation Install Employee Experience Foundation.

By default, the following email notifications use the Employee notification layout. You can choose to modify the email body or use them as provided.

Table 1. Email notifications for HR Service Delivery

Notification name	Used for	Recipient
HR case opened Note: By default, this notification is in False state. Set it to True to start using this email notification.	Sends an email notification when an HR case is created.	Opened for
HR case closed Note: By default, this notification is in False state. Set it to True to start using this email notification.	Sends an email notification when an HR case is marked as complete.	Opened for, Watch list
Comment left on HR case Note: By default, this notification is in False state. Set it to True to start using this email notification.	Sends an email notification when comments are added to an HR case.	Opened for, Watch list

Important:

These email notifications are automatically set up for a new user of HR Service Delivery.

If you are an existing user of HR Service Delivery on a release prior to San Diego, upgrade to Employee Center or Employee Center Pro or install the Employee Experience Foundation plugin from ServiceNow Store to start using these email notifications.