Resolve the failure to submit a self-serve contract

As a contract user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.

About this task

Note:

If you are using Contract Management Pro version 1.2.1 and the document is an internal document stored on your ServiceNow, Inc. instance, signatories are automatically updated on the contract document when you resubmit the contract request.

Before you begin

Role required: sn_cm_core.contract_user

Procedure

1. Navigate to your workspace.
2. Open the contract request.
3. Review the information in the Activity stream to find the validation error.
4. Select the Signatories tab.
5. Select the signatory and update the information.
6. Select Save to save the signatory details.
7. Select the Signatories tab.
8. Select Sync signatories.
   The contract document is updated with the new signatory details.
9. Select Save to save the contract request.
10. Select Resubmit.

Result

The contract request is resubmitted and the state changes from Draft to Work in progress.