Exploring RPA Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring RPA Hub

    RPA Hub is a centralized platform designed to govern, manage, and supervise your digital workforce effectively. It streamlines automation processes, enhances efficiency, and allows monitoring and optimization of automation initiatives. Through multi-tenancy, RPA Hub enables logical partitioning to manage unattended and attended robots for various customers (internal or external) within a single ServiceNow instance. Each partition maintains its own access control, robots, licenses, and execution logs.

    Show full answer Show less

    Users and Roles

    • Release Manager: Creates bot processes and robots, manages developers’ access, configures, and publishes bot processes.
    • Developer: Configures bot processes by assigning applications, robots, credentials, parameters, and schedules. Builds and tests automation packages in a low-code environment and manages automations.
    • Support User: Performs first-level troubleshooting, identifies and resolves issues related to bot processes, and manages bot process publishing.

    RPA Hub Workflow

    The workflow involves the release manager creating bot processes and defining robots, then adding developers to manage configurations. Developers associate necessary packages, business applications, robots, and credentials, build and test automation projects in RPA Desktop Design Studio, and publish the bot process for execution and monitoring. Support users handle diagnostics and issue resolution, then publish updates to the bot process.

    Key Benefits

    • Centralized deployment, monitoring, management, and compliance verification of all robots at the enterprise level.
    • Management of essential metadata, including robots, packages, bot processes, queues, schedules, shared parameters, and alerts.
    • Triggering of unattended robots with detailed execution information.
    • Comprehensive dashboard providing insights into execution status, job queues, and event correlations across configuration items.

    Next Steps for Customers

    To maximize RPA Hub capabilities, customers should explore detailed configuration and management guides, including aspects like internationalization, data migration, client authentication, code signing, and applying CSDM guidelines. Understanding domain separation and migrating bot process configurations are also essential for advanced governance and scalability.

    Learn about the RPA Hub features that enable you to govern, manage, and supervise your digital workforce.

    RPA Hub overview

    Use RPA Hub to streamline automation processes, improve efficiency, monitor, and optimize your automation initiatives effectively.

    By using multi-tenancy, you can create logical partitions to effectively manage your robots (unattended and attended) for different customers (internal or external) from a single instance. Each logical instance has its own access control list (ACL), robots, licenses, and execution logs.

    RPA Hub users

    Table 1. Users
    User Description
    Release manager Creates bot processes and robots in RPA Hub. Add developers to the Managed by group of the bot process so that they can customize the bot process. Configures and publishes the bot process.
    Developer Configures bot processes to assign business applications, robots, credentials, process parameters, schedules, and so on. Creates and deploys automations in a low-code environment. Manages data, schedules, work items, and other configuration parameters.
    Support user Identifies, diagnoses, and resolves the issues that are related to bot processes. Performs first-level troubleshooting. Publishes and manages a bot process.

    RPA Hub workflow

    The following illustration describes the basic tasks involved in creating an attended or unattended automation using RPA Hub. For detailed instructions, see Configuring RPA Hub.

    Figure 1. Creating automations using RPA Hub
    Basic tasks related to configuring bot process. Infographic showing how release managers and developers create, test, and publish bot processes and how RPA support user manages bot process.
    1. As a release manager, create a bot process and define robots. Add developers to the Managed by group of the bot process so that the developer can continue to configure the bot process.
    2. As a developer, configure the bot process to associate a package, business applications, robots, parameters, and credentials so that robots can use them to run automations.
    3. As a developer, build automation packages, tests the automation projects, and handles exceptions in RPA Desktop Design Studio.
    4. As a developer, publish the configured bot process to execute, manage, and monitor automations.
    5. As a support user, diagnose, troubleshoot, and resolve issues with bot process and then publish the bot process.

    RPA Hub benefits

    • Enables you to deploy, monitor, manage, and verify the compliance of all robots at an enterprise level from a centralized location.
    • Manages the metadata that includes robots, packages, bot processes, queues, schedules, shared parameters, and alerts. For more information about these terms, see Robotic Process Automation (RPA) Hub glossary.
    • Triggers unattended robots with the execution details.
    • Provides insights into the complete Robotic Process Automation (RPA) practice via a dashboard. From this dashboard, you can see the current execution status (jobs and queues) and event correlation between the various configuration items.

    What to explore next

    To learn more about configuring and managing RPA Hub, see: