Applying the CSDM guidelines to RPA Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Apply Common Service Data Model (CSDM) guidelines to RPA Hub.

    CSDM is the data framework that you follow when you set up ServiceNow products and applications. You adhere to the CSDM guidelines when you define configuration items (CIs) and relationships between CIs in the CMDB. This process ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications.

    CSDM is the data model standard for all products that use the Configuration Management Database (CMDB).

    • The CSDM guidelines ensure unified data access for ServiceNow AI Platform products.
    • The CSDM gives you clear direct prescriptive guidelines for service modeling within the CMDB.
    • CSDM terms and definitions ensure consistent and accurate service reporting.
    • The CSDM data model supports multiple configuration strategies and includes guidelines for using base-system tables and relationships.
    • You can use the CMDB query builder to create reports showing CMDB configuration items (CIs) and their relationships.

    For more information about the CSDM, see Common Service Data Model.

    For more information about implementing the CSDM framework in stages, see Implementing the CSDM framework in stages.