Add an SRM team

Request to create a team to start monitoring your services. Teams are responsible for the issues that occur in the associated services.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

About this task

If you have the srm_admin or admin role, you can set up teams using a different process. See Activate teams and services in SRM for more information.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You're taken to your SRM Home page.

   Note:

   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. Select Teams (), select Add a team.
3. Create a new team or add an existing one.

   Option	Steps
   Add a new team	In the New or existing field, select I am creating a new team. On the form, fill in the fields. For more information on the field descriptions, see Create team form. Select Add team.
   Register an existing team	In the New or existing field, select I want to give a group access to SRM app. Select an existing team from the Select team list. Select Add team.

Result

When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

What to do next

• Manage your SRM team details
• Set up escalation policies for your team in SRM
• Create an SRM on-call schedule
• Add team members to SRM
• Manage or add a service to your SRM team

• Manage your SRM team details
  Add or edit team members, description, contact information of you team.
• Add team members to SRM
  Add new team members to your team as required to plan, manage, resolve issues, and increase the efficiency of your business operations.
• Manage or add a service to your SRM team
  Add a service to an incident to increase the amount of data for the incident.