Manage your SRM team details

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Add or edit team members, description, contact information of you team.

    Before you begin

    Role required: srm_manager, srm_responder, or srm_admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Note:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Teams (Teams.).
    3. Select the team card whose details you want to update.
    4. On the form in the Details tab, update the details as required.
      Field Description
      Name Unique name of the team.
      Manager Person who manages the team.
      Group email Email contact for the team that includes all team members.
      Description Description of the team that helps others to understand its responsibilities, purpose, or location.
    5. Select Save.