Working with alerts in SRM

Monitor, evaluate, and resolve health issues in the Express List.

The Event Management Express List feature provides a customizable, sortable view for accessing and managing alerts. Use the Express List feature to prioritize alerts, understand their impact, and resolve issues faster.

As a Service Reliability Management (SRM) user, you automatically have the evt_team_operator role, which lets you access the Express List feature (). To learn more about that role, see Roles used by Express List.

Visit the following to work with alerts in the Express List feature:

• Acknowledge viewed alerts in Express List
• Assign alerts in Express List
• Close an alert in Express List
• Create an incident from an alert in Express List
• Monitor incoming alerts
• Place an alert in the Acknowledged state
• Place an alert in the Maintenance state

In SRM, integrations create alerts or you create alerts manually. Visit the following link to learn how to create an alert from the Services page:

• Manually create an SRM alert
  Create an alert for testing purposes or if you think an issue poses a risk.