Create an incident from an alert in Express List

Create an incident from an alert directly from the Express List pane, saving you the time and effort of navigating to the incident record.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Note:

The evt_mgmt_user role is view-only and doesn’t have permission to perform this action.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon .
3. Create an incident from a selected alert.
   1. In the Express List pane, select the check box for the desired alert.
      Note:

      To display the individual alerts inside a group, select the chevron icon () at the beginning of the alert group row.
   2. Select the Alert actions drop-down list.
      
   3. Under Response actions, select Create Incident.
   An incident is created from the selected alert and a confirmation message is displayed.