Create a change request from a configuration item (CI)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a change request from a list of configuration items (CIs), or add selected CIs from a list to a change record.

    Before you begin

    Role required: itil, admin, or sn_change_write

    Procedure

    1. Navigate to All > Configuration and select a CIs class.
      For example, select Servers or Service.
      The list of CIs for the selected CI class displays.
    2. Select one or more CIs from the list.
    3. Select one of the following options from the Actions list.
      OptionDescription
      Add to existing Change Request Select this option to associate the CIs with an existing change request.
      Add to new Change Request Select this option to associate the CIs with a new change request.
      List action options that you can choose from.
      Note:
      CIs with a Business Service CI class are added to the Impacted Services/CIs related list on the change request. The remaining CIs are added to the Affected CIs related list.
      Depending on your selection, either an existing change requested is updated with the selected CIs or a new change request record is created with the selected CIs.
    4. Continue to create or modify the change record as required.